Exchange policy
At Velmont, we stand behind the quality of every piece we craft. While we do not offer returns, we provide product exchanges within 7 days of delivery — subject to the conditions outlined below. All items must be unworn and in original packaging to qualify.
We do not accept returns; however, we are pleased to offer product exchanges in accordance with the guidelines below.
Exchange requests must be made within 7 days of delivery. Please note that the exchange window may vary during sale periods.
Items may be exchanged for another piece of equal or higher value. If the selected item is of higher value, the price difference will be charged.
All items must be unworn, in their original packaging, and include all accompanying materials — such as certificates and pouches.
All items must undergo a thorough inspection to confirm eligibility before an exchange is approved. Exchanges will only be processed once the item has been reviewed and verified by our team.
Custom-made or personalized pieces cannot be exchanged unless they arrive damaged or defective.
Items that have been broken, damaged, or altered due to physical impact, misuse, or normal wear are not eligible for exchange.
All shipping and delivery costs associated with an exchange will be the responsibility of the client.
How to Request an Exchange
To begin an exchange or confirm eligibility, please contact us here. Our team will guide you through the process and confirm whether your item qualifies.
Thank you for understanding our policies. If you have any questions or need assistance, don't hesitate to reach out — we're here to help.
Questions? We're here.
Reach out to our support team for any exchange inquiries or order assistance.
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